Customers are advised to read these terms and conditions of business before making any purchase or contract. All orders and contractual agreements are subject to these terms and conditions at all times. None of our terms and conditions affects your statutory rights as a consumer. Grand Designs and our personnel are completely dedicated to providing the highest level of customer satisfaction and after sales service.
QUOTATION AND MEASUREMENTS
All prices include VAT, where appropriate, at the prevailing rate and subject to any promotional offer or discount. We will issue a quotation based on details and dimensions supplied by the client. If the area or finishes ordered are different, we reserve the right to adjust the price accordingly. We will not accept any liability for any extra costs incurred by the client as a result of incorrect or incomplete measurements or information supplied by the client. Quotes are subject to change on completion of Final Measure by the Grand Designs Team. It is the responsibility of the customer to ensure that their builder/contractor adheres to the measurements of the kitchen plan and notifies Grand Designs of any changes as soon as possible. Grand Designs reserves the right to charge for any modifications that are required to bespoke cabinetry that are not in accordance with the final plan of works.
UNEXPECTED ADDITIONAL WORK REQUIRED
In some circumstances, especially when building works are ongoing and walls are not finished or walls cannot be fully assessed until old units are removed, it is impossible to take accurate measurements as we are dealing with unknown/unfinished surfaces. Should extra work be necessary above and beyond normal expectations or should undue delays in fitting take place as a result of work by those other than the Grand Designs team, then a reasonable attitude to extra costs will be adopted and accepted by both sides. Where a client sources their own appliances, these should be on site prior to fitting, Grand Designs reserves the right to charge for any call backs due to delays.
ACCESS TO THE PREMISES
It is the responsibility of the customer to provide a safe means of access for the fitters. Grand Designs will not be liable for any loss or damage suffered through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of Grand Designs.
COLOUR DIFFERENCES IN MATERIALS
Products supplied may differ slightly from those on display or advertised. Differences In wood and stone can sometimes be non-uniform in appearance. Some fitted furniture is made from quality natural wood and accordingly may mellow with age and exposure to sunlight. We endeavour to display these products as accurately as possible. Unless agreed with you, the product supplied will be of equivalent value, functionality and appearance.
LAMINATE WORKTOPS CARE GUIDE
Laminate worktops provide a hard wearing surface however there are some general guidelines on caring for your worktop in order to ensure longevity, Day to day cleaning requires only a damp cloth and a mild detergent Some strong chemicals such as dyes may harm your surface so take care to avoid or ensure the area is protected. In the event of a spillage, take care to wipe up, rinse and dry the area immediately. DO NOT LEAVE LIQUIDS LYING ON THE SURFACE. This is important particularly near any surface joints as prolonged soakage of liquids may create a cavity in the joint. Also, do not position kettles, toasters or any heated appliances over the joint in the worktop surface.
We recommend using a chopping board on the surface at all times as sharp utensils or heated pots will damage the surface.
From paying a deposit, orders can take an average of 4-12 weeks depending on the individual project. Any change made to the design may have an impact on the fitting date and another will be reallocated dependent upon Grand Designs availability.
RETURNS AND REFUNDS
Subject to your statutory rights, any products made or altered specifically for the client, may not be returned nor will Grand Designs provide any refund unless they are defective or have been accidentally damaged by us in the course of delivery or installation.
If we deliver incorrect or damaged goods, or in the event that you discover any defect in the goods for which you require compensation or other remedy, you should report the defect within fourteen days of the date you received them, or as soon as possible thereafter by contacting 041 9872937. Grand Designs will not accept any responsibility for loss or damage resulting from repairs attempted by third parties.
We guarantee all products against faulty workmanship and/or faulty materials for 24 months from the actual date of purchase. This guarantee does not cover fair wear and tear; neglect; staining due to spillages or abuse of products; loss or damage due to fire, smoke, water, lightning, sunlight, weather, rusting, corrosion, theft, explosion, accidental damage or loss caused by a third party.
We will not be liable for any direct or indirect loss of profit or other financial loss or damage arising out of defective, damaged or wrongly delivered products over and above the value of the goods themselves. This does not affect you statutory rights.
APPLIANCES EXISTING AND NEW
All of our appliances are supplied by a third party which come with a manufacturer’s warranty. It is the responsibility of the customer to ensure that appropriate warranty documents are returned to the appliance manufacturers should there be a fault and Grand Designs shall not be held liable. Where the client sources their own appliances, they must be on site prior to fitting. If appliances are delayed and our fitting team need to call back, this may incur an additional charge.
Grand Designs is not responsible in any way for existing electrical appliances, electrical wiring, plumbing fittings and pipe work.
Grand Designs can supply a range of fully qualified and insured trades people required in the execution of a project, at the client’s request. However the client may also employ their own independent contractors to carry out this work. In such a case Grand Designs does not accept any responsibility for the standard of workmanship of such contractors and it is the clients own responsibility to ensure the competency or ability, skill or otherwise of any trades person to carry out the job assigned. Grand Designs will also not be held liable for any damage caused to any Grand Designs products by any trades person other than a member of the Grand Designs team.
Any trade work, outside the Grand Designs team, not completed in time may force your fitting date to be rescheduled subject to the availability of Grand Designs. Any delays should be notified as soon as possible.
HEALTH AND SAFETY
Dues to health and safety standards, all trades of the Grand Designs team should be left alone while working. No adults, children or animals should be in the vicinity of the work area. Smoking is strictly forbidden by our staff on site (with or without the clients’ permission).