CONTENTS
1.GENERAL
2.HEALTH & SAFETY
3.COVID-19
4.QUOTATION & MEASUREMENTS
5.LEAD TIMES
6.DEPOSITS & BOOKINGS
7.RETURNS & REFUNDS
8.ACCESS TO THE PREMISES
9.GUARANTEE
10.DISSATISFIED WITH PARTS OR REPAIRS
11.WHERE CONTRACT IS DEEMED VOID
12.UNEXPECTED ADDITIONAL WORK REQUIRED
13.COLOUR DIFFERENCES IN MATERIALS
14.APPLIANCES EXISTING & NEW
15.TRADE WORK
16.CARE GUIDE
16.1 LAMINATE WORKTOPS
16.2 GRANITE/QUARTZ WORKTOPS
16.3 TIMBER & VENEERED DOORS
16.4 PAINTED DOORS
16.5 CLEANING ADVICE FOR ALL DOOR TYPES
SECTION 1: GENERAL
Customers are advised to read these terms and conditions of business before making any purchase or contract. All orders and contractual agreements are subject to these terms and conditions at all times. None of our terms and conditions affects your statutory rights as a consumer. Grand Designs Kitchens & Bedrooms Ltd and our personnel are completely dedicated to providing the highest level of customer satisfaction and after sales service.
SECTION 2: HEALTH & SAFETY
Dues to health and safety standards, all trades of the Grand Designs Kitchens & Bedrooms team should be left alone while working. No adults, children or animals should be in the vicinity of the work area. Smoking is strictly forbidden by our staff on site (with or without the clients’ permission).
SECTION 3: COVID-19
PLEASE ADHERE TO COVID-19 RESTRICTIONS
Please do not come in to the premises if you are experiencing any symptoms or have been around anyone who is infected.
A maximum of 4 people only allowed in the showroom at any time.
On entering please proceed to sanitizing station to sanitize hands and put on a mask/gloves if you wish.
Please keep a distance of at least 2 meters from staff & other customers.
Cover your mouth and nose with a tissue or your sleeve when coughing or sneezing.
Do not shake hands or make close contact with staff or other customers.
Thank you for your co operation and understanding at this time.
SECTION 4: QUOTATION AND MEASUREMENTS
All prices include VAT, where appropriate, at the prevailing rate and subject to any promotional offer or discount. We will issue a quotation based on details and dimensions supplied by the client. If the area or finishes ordered are different, we reserve the right to adjust the price accordingly. We will not accept any liability for any extra costs incurred by the client as a result of incorrect or incomplete measurements or information supplied by the client. Quotes are subject to change on completion of Final Measure by the Grand Designs Kitchens & Bedrooms Team. It is the responsibility of the customer to ensure that their builder/contractor adheres to the measurements of the kitchen plan and notifies Grand Designs Kitchens & Bedrooms of any changes as soon as possible. Grand Designs Kitchens & Bedrooms reserves the right to charge for any modifications that are required to bespoke cabinetry that are not in accordance with the final plan of works.
SECTION 5: LEAD TIMES
From paying a deposit, orders can take an average of 4-12 weeks depending on the individual project. Any change made to the design may have an impact on the fitting date and another will be reallocated dependent upon Grand Designs Kitchens & Bedrooms availability.
SECTION 6: DEPOSITS AND BOOKINGS
Should our quotation be acceptable, we will require a payment plan as follows:
Deposit: A booking deposit of 50% of the contract value on order. We will not proceed with the processing and manufacture of any contract until the above deposit has been received and our Terms & Conditions of Sale document has been signed.
Balance: The balance of 50% must be paid 1 week prior to installation.
Appliances: We require 100% payment of all electrical appliances with the deposit at the order stage. Appliance quotes are given based on price at time of citation. This is subject to change if the costs of these appliances rise or fall at time of order.
Refurbishments: We require 50% deposit on all trade work and materials on booking and balance one week prior to start date.
Contingency: A contingency allowance of 5-10% may be required on all trade and building quotes, based on the scale of the project. This allows for any changes made by the client or fluctuations in materials supplied by builders. This is based on building works only and is not included in any kitchen or fitted furniture quotes.
In accordance with our conditions of sale - Grand Designs Kitchens & Bedrooms reserve the title to all goods supplied until payment is received in full.
SECTION 7: RETURNS AND REFUNDS
Subject to your statutory rights, any products made or altered specifically for the client, may not be returned nor will Grand Designs Kitchens & Bedrooms provide any refund unless they are defective or have been accidentally damaged by us in the course of delivery or installation.
If we deliver incorrect or damaged goods, or in the event that you discover any defect in the goods for which you require compensation or other remedy, you should report the defect within fourteen days of the date you received them, or as soon as possible thereafter by contacting 041 9872937. Grand Designs Kitchens & Bedrooms will not accept any responsibility for loss or damage resulting from repairs attempted by third parties.
SECTION 8: ACCESS TO THE PREMISES
It is the responsibility of the customer to provide a safe means of access for the fitters. Grand Designs Kitchens & Bedrooms will not be liable for any loss or damage suffered through any reasonable delay or delay due to unforeseen circumstances outside of the reasonable control of Grand Designs Kitchens & Bedrooms.
SECTION 9: GUARANTEE
We guarantee all products against faulty workmanship and/or faulty materials for 12 months from the actual date of purchase. This guarantee does not cover fair wear and tear; neglect; staining due to spillages or abuse of products; loss or damage due to fire, smoke, water, lightning, sunlight, weather, rusting, corrosion, theft, explosion, accidental damage or loss caused by a third party.
We will not be liable for any direct or indirect loss of profit or other financial loss or damage arising out of defective, damaged or wrongly delivered products over and above the value of the goods themselves. This does not affect you statutory rights.
SECTION 10: DISSATISFIED WITH PARTS OR REPAIRS
In the unlikely event that you are dissatisfied with any products supplied or parts repaired, you should report your dissatisfaction to us withing 14 days of completion of the repair or supply of the part.
If no notice is received within 14 days of completion of the repair or supply of the part, the repair work or part supplied is deemed acceptable to you and the claim is deemed to have been satisfied in full.
SECTION 11: WHERE GRAND DESIGNS KITCHENS & BEDROOMS IS DEEMED VOID
This guarantee is deemed void and of no force or effect in circumstances including, but not limited to, (i) where you have failed to comply with any procedures laid down by us in this document or if you have failed to complete and return within the timescales prescribed. any of the forms which we require; (ii) the specification of your Goods have been altered in any material way other than by us; (iii) your Goods have been the subject of an insurance claim to the extent of a write off (or the value of the property has depreciated by 50% or more); or (iv) you refuse to allow access to the Goods in order to carry out repairs, where required.
SECTION 12: UNEXPECTED ADDITIONAL WORK REQUIRED
In some circumstances, especially when building works are ongoing and walls are not finished or walls cannot be fully assessed until old units are removed, it is impossible to take accurate measurements as we are dealing with unknown/unfinished surfaces. Should extra work be necessary above and beyond normal expectations or should undue delays in fitting take place as a result of work by those other than the Grand Designs Kitchens & Bedrooms team, then a reasonable attitude to extra costs will be adopted and accepted by both sides. Where a client sources their own appliances, these should be on site prior to fitting, Grand Designs Kitchens & Bedrooms reserves the right to charge for any call backs due to delays.
SECTION 13: COLOUR DIFFERENCES IN MATERIALS
Products supplied may differ slightly from those on display or advertised. Differences In wood and stone can sometimes be non-uniform in appearance. Some fitted furniture is made from quality natural wood and accordingly may mellow with age and exposure to sunlight. We endeavour to display these products as accurately as possible. Unless agreed with you, the product supplied will be of equivalent value, functionality and appearance.
SECTION 14: APPLIANCES EXISTING AND NEW
All of our appliances are supplied by a third party which come with a manufacturer’s warranty. It is the responsibility of the customer to ensure that appropriate warranty documents are returned to the appliance manufacturers should there be a fault and Grand Designs Kitchens & Bedrooms shall not be held liable. Where the client sources their own appliances, they must be on site prior to fitting. If appliances are delayed and our fitting team need to call back, this may incur an additional charge.
Grand Designs Kitchens & Bedrooms is not responsible in any way for existing electrical appliances, electrical wiring, plumbing fittings and pipe work.
SECTION 15: TRADE WORK
Grand Designs Kitchens & Bedrooms can supply a range of fully qualified and insured trades people required in the execution of a project, at the client’s request. However the client may also employ their own independent contractors to carry out this work. In such a case Grand Designs Kitchens & Bedrooms does not accept any responsibility for the standard of workmanship of such contractors and it is the clients own responsibility to ensure the competency or ability, skill or otherwise of any trades person to carry out the job assigned. Grand Designs Kitchens & Bedrooms will also not be held liable for any damage caused to any Grand Designs Kitchens & Bedrooms products by any trades person other than a member of the Grand Designs Kitchens & Bedrooms team.
Any trade work, outside the Grand Designs Kitchens & Bedrooms team, not completed in time may force your fitting date to be rescheduled subject to the availability of Grand Designs Kitchens & Bedrooms. Any delays should be notified as soon as possible.
SECTION 16: CARE GUIDE
16.1 LAMINATE WORKTOPS CARE GUIDE
Laminate worktops provide a hard wearing surface however there are some general guidelines on caring for your worktop in order to ensure longevity, Day to day cleaning requires only a damp cloth and a mild detergent Some strong chemicals such as dyes may harm your surface so take care to avoid or ensure the area is protected. In the event of a spillage, take care to wipe up, rinse and dry the area immediately. DO NOT LEAVE LIQUIDS LYING ON THE SURFACE. This is important particularly near any surface joints as prolonged soakage of liquids may create a cavity in the joint. Also, do not position kettles, toasters or any heated appliances over the joint in the worktop surface.
We recommend using a chopping board on the surface at all times as sharp utensils or heated pots will damage the surface.
16.2 GRANITE WORKTOPS CARE GUIDE
Granite/Quartz is a much loved counter top style which is both durable and beautiful, however they do require minimal care to ensure they stay in great condition for longer. Simple daily maintenance should be performed for the best care of the worktop.
(i) Clean the counter top with warm water and a few drops of dish washing detergent or anti-bacterial detergent using a soft cloth.
(ii) Rinse the surface thoroughly with clean water and dry with a soft cloth.
(iii) If you spill something on your counter top, blot with a paper towel or soft cloth immediately. Do not wipe area as this can spread the spill.
(iv) Flush the spill with warm water and detergent and rinse thoroughly.
(v) Dry the area with a soft cloth (properly sealed stone will repel most stains if the spills are cleaned promptly).
(vi) Hot cooking pots will not damage the surface, however extreme or constant temperature changes may harm your stone. Avoid leaving hot pans sitting on the counter for long periods of time.
(vii) While granite/quartz is highly scratch resistant, do not cut on it directly, use a cutting board.
16.3 TIMBER & VENEERED DOORS
It must be remembered that solid timber is a natural living product, therefore it is not possible nor desirable to achieve uniformity of grain or finish within the raw product. Timber will also change colour over time due to exposure to light, it is advised that this is taken into account when replacing or fitting new doors some time after the original installation. It is recommended when cleaning timber doors care is taken to clean following the grain direction of the door using only a damp cloth.
16.4 PAINTED DOORS
Painted finishes will change colour over time with exposure to light, The rate of change may differ slightly between pieces and therefore is outside of the control and warranty of Grand Designs Kitchens & Bedrooms Ltd. As with timber doors, painted product is made from natural products which by their nature are subject to movement depending on the environmental conditions in which they are placed. This natural movement may cause shrinkage or hairline cracks in the paint or along the joints of the Goods. This is considered as part of the features of painted goods and therefore exempt from this warranty.
16.5 CLEANING ADVICE FOR ALL DOOR TYPES
(i) Do not use wax furniture polish, abrasive or aggressive cleaners, bleach or other chlorine based cleaners, multipurpose cleaners, dilutes, acetone, alcohol solvent or similar products on the Goods as this will damage the surface. Additionally wax and polishes leave a residue build up that is difficult to remove.
(ii) Only use a 1% soap/99% water (liquid soap) solution, wiping with a damp (not wet) cloth, finally drying with a soft clean cloth only.
(iii) Ensure all cooking splashes are wiped immediately with a damp cloth.
(iv) Dust the Goods with a soft cloth only.
(v) Never use any abrasive cloths or cleaners on the Goods, spills and condensation on the Goods should be cleaned and dried immediately.
(vi) Our Goods should not be stored or installed in a newly plastered room or damp environment. If you need to store then for a while they should be kept flat, preferable in the room in which they are to be installed. This is of particular importance for tall/wardrobe doors.
(vii) Components placed adjacent or below a sink, or covering a dishwasher/washing machine or other water source are exempt from this warranty, unless the failure can be proven to be other than as a result of moisture penetration.
(viii) Those Goods that are wrapped in a man made material, as are all similar ones in the kitchen and bedroom industry and should not be exposed to heat in excess of 60 degrees. To avoid damage caused as a result of exposure to excessive heat please follow these simple guidelines.
1.1 When installing doors adjacent to ovens or other heat sources always ensure doors are shielded by the use of heat deflector strips
1.2 Never use an appliance that generates high levels of heat or concentrated steam (such as a toaster, kettle, pressure cooker or bread maker) directly under or adjacent to the Goods as this can
cause damage.
(ix) Components damaged as a result of not following the above guidelines are not covered by the warranty unless protected by suitable heat strips and a suitable gap left for heat escape.
(x) The correct care should help ensure that your Goods will look good for a long time.
(xi) All high gloss Goods should be allowed to "cure" for seven days after removing the protective film. During this curing process the Goods will be liable to scratching and other marks. Please treat the Goods very carefully during this period and avoid cleaning or wiping as much as possible.
(xii) To clean the surface of the Goods, wipe using a soft cloth with a mild nonabrasive, dish washing detergent diluted in water. the mix should be 1 part detergent to 99 parts water. You should never use any vinegar based detergents, solvents, abrasive detergents, white spirit or furniture polish.
